Privacy Policy

Curious Closet PK

At Curious Closet PK, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, https://curiouscloset.pk, browse our products, or place an order.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Personal Information: Full name, email address, phone number, billing address, and shipping address.
Order Information: Products purchased, order details, transaction amounts, payment method, and order history.
Technical Information: IP address, browser type, device information, website activity, and cookies.
Communication Information: Messages, inquiries, feedback, and customer support conversations through email, WhatsApp, or social media.

We collect only the information reasonably necessary to operate our online store and provide our services.

2. How We Use Your Information

We may use your personal information to:

Process, confirm, and deliver your orders.
Contact you regarding order updates, delivery, returns, and refunds.
Respond to customer inquiries and provide support.
Improve our website, products, and shopping experience.
Detect fraudulent transactions and protect website security.
Send promotional updates and special offers where permitted by law and your communication preferences.
Comply with applicable legal, tax, and regulatory obligations.

We do not sell your personal information to third parties.

3. Payment Information

Payments may be processed through available payment methods and authorized payment service providers.

Where a third-party payment gateway is used, payment information is handled according to that provider’s security practices and privacy policy.

We do not intentionally store complete payment card details on our website.

4. Sharing Your Information

We may share necessary personal information with trusted service providers, including:

Courier and delivery companies for order fulfillment.
Payment processors for secure transaction processing.
Website hosting and technical support providers.
Customer communication and marketing service providers, where applicable.
Government or regulatory authorities when required by applicable law.

These providers receive information only as necessary to perform their services and are expected to handle it appropriately.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Remember shopping cart contents and customer preferences.
Maintain website functionality and security.
Understand website traffic and improve performance.
Support advertising and measure marketing effectiveness, where enabled.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect shopping cart or checkout functionality.

Where legally required, we will request consent before using non-essential cookies.

6. Facebook, Instagram and WhatsApp

Curious Closet PK maintains a presence on Facebook, Instagram, and WhatsApp to communicate with customers and promote our products.

When you contact us through these platforms, the information you share may also be processed by the respective platform according to its own privacy policy.

Our official social media channels are:

Facebook: https://www.facebook.com/curiouscloset.pk

Instagram: https://www.instagram.com/curiouscloset.pk/

WhatsApp: https://wa.me/923181410997

If we use third-party advertising or analytics tools, these services may collect information through cookies or similar technologies, subject to applicable privacy requirements.

7. Data Security

We take reasonable technical and organizational measures to protect customer information from unauthorized access, alteration, disclosure, or loss.

These measures may include secure website connections, access controls, and appropriate website security practices.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and comply with legal obligations.

Order and transaction records may be retained for applicable accounting, tax, and legal purposes.

9. Your Privacy Rights

Subject to applicable law, you may contact us to:

Request access to personal information we hold about you.
Ask us to correct inaccurate or outdated information.
Request deletion of information where legally permissible.
Withdraw consent to optional marketing communications.
Raise concerns about how your personal information is handled.

We may need to verify your identity before processing certain requests. Some records may need to be retained for legal or legitimate business purposes.

10. Third-Party Websites

Our website may contain links to third-party websites, payment services, and social media platforms.

We are not responsible for the privacy practices or content of external websites. We encourage customers to review their privacy policies before providing personal information.

11. Children’s Privacy

Our website is intended for general shopping audiences and is not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate authorization. If we become aware of such collection, we will take reasonable steps to address it.

12. Changes to This Privacy Policy

Curious Closet PK reserves the right to update this Privacy Policy to reflect changes in our business operations, website functionality, legal requirements, or privacy practices.

Any updates will be published on this page with a revised effective date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Curious Closet PK

Website: https://curiouscloset.pk

Email: curiouscloset.pk@gmail.com

Phone / WhatsApp: +92 318 1410997

Location: Pakistan

We value your trust and are committed to handling your personal information responsibly.